Before there was software, we relied on people to deliver services manually. With software, we gave those people better tools, but continued to organise their businesses around the hours they could work.
If you ran an accounting, law, or IT services firm and wanted to take on more clients, you hired more humans.
With AI, we get completed work - end to end - and not just better productivity.
This gives firms that offer such essential services to operate with software like margins - since scaling no longer means hiring more humans.
We believe the way to pursue this is to acquire and operate these businesses owners - while we build domain-specific harnesses to run and scale each department.
We intend to replace all human work in these services over time - other than ones restricted by regulatory needs and maintaining high quality human to business relationships.
At Operational Intelligence, we are building around that belief, starting with accounting. We want to give people room to exercise the judgment they spent years developing, and the time to understand the clients who depend on them. We should measure our progress in the quality of the services we deliver and the hours we give back to the people delivering them.